Refund Policy
As digital purchase(s) cannot be returned, all sales in Chrome Webstore are final.
View ArticlePremium License Policy
The premium licenses for Chrome app on Chrome Webstore and Android app on Google Play store are sold separately. Here is how it works: Imagine a user with an Android phone, Android tablet, Windows PC,...
View ArticleUpdate Chrome app
Chrome browser should automatically update Journey Chrome app to the latest version. Please make sure to restart your browser in order for the apps to be updated to the latest version. If the browser...
View ArticleJourney Chrome Premium
Journey Chrome Premium unlocks exciting add-on features. The paid features include: Night Theme Markdown Syntax Highlighting Export to .docx Bulk export to .zip, .docx and .pdf export Remove Pdf...
View ArticleSingle & Bulk Export
Single Export: You can single export to .zip, .docx (premium feature) and .pdf (remove watermark in premium) in Journey timeline. Bulk Export: Bulk export is part of the premium feature. To bulk...
View ArticlePasscode, Fingerpint & Security
Passcode deters unauthorised intruder from viewing your journal. Your passcode resets once you reinstall the application. If you lose your device, please change your Google password immediately....
View ArticleGetting Started: Editor
Location: Journey Chrome uses location provided by Chrome. (The accuracy of the location depends on Chrome) Location: Location picker Weather: Journey uses OpenWeather. Activity: Journey Chrome does...
View ArticleGetting Started: Home Screen
Thank you for using Journey in desktop Chrome/native app! Navigation List Sections Journey provides different ways to relive your moments. They can be accessed from the left menu bar. Timeline...
View ArticleConnect Journey to Google Fit
Journey makes it easier for you to keep a fitness journal by retrieving recent sessions from your Google Fit. Journey retrieves activities that are longer than 5 minutes. At the moment, the activities...
View ArticleJourney Windows 10 update issues
As performance varies across desktops/laptops, you may encounter issues while updating Journey in Windows 10. 1. Update fails during unzipping step The update closes abruptly during the “unzipping”...
View ArticleJourney Macintosh update issue
If you receive prompt for an update for Journey on Mac desktop but the app couldn’t update itself, please follow the instructions: Download the latest dmg from this page Replace the app with the newer...
View ArticleMIUI stuck in login
Some of the MIUI 8 devices are stuck in the loading screen while signing into Journey. Please uninstall all the dual apps cloned by MIUI and try again.
View ArticleUnable to activate paid premium version
Please ensure that you have logged in to Journey with the Google Account that you used to purchase the premium upgrade. Otherwise, your account would be on the free version and not the premium one....
View ArticleKeyboard Shortcuts
Here is a list of keyboard shortcuts you can use on Journey desktop: Ctrl + B – Creates Markdown for bold font (**example**) Ctrl + I – Creates Markdown for italicised font (*example*) Ctrl + K –...
View ArticleCloud/Cloud+
We are finally bringing Google Drive storage to JotterPad 12! Do note that Casual and Creative users will only be able to choose either Dropbox or Google Drive. You must pay for Cloud+ subscription...
View ArticleAppearance
In this section, you will be able to change and adjust the following: Preset (Novel, Draft, Newspaper, Essay, Lyrics, Poem & Screenplay) Title & Body Text Fonts Alignment...
View ArticleAdding text files in non-writable folder
JotterPad does not allow users to add text files into the following directory: Device System folders External removable storage (e.g. SD card) Unmounted storage folders If you try to add text files...
View ArticleFountain Syntax Guide
JotterPad Pro supports Fountain. The Fountain syntaxes are as follows: Basics Underline font by _underscoring_ before and after the words. Italicise font by placing *asterisks* before and after the...
View ArticleFountain Syntax Prompt/Autocomplete
Syntax Prompt These are the syntax prompts that you can use to initiate a scene heading. The last syntax is used for transitioning between scenes: INT. EXT. INT./EXT. EXT./INT. CUT TO: Character Prompt...
View ArticleFountain to Final Draft (.fdx)
JotterPad Pro exports fountain files as Final Draft 10. Press > Share/Modify. Alternatively, press and hold the document to bring up the menu Tick icon indicates selected document (for list view)....
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